HOW IT WORKS
Welcome to Irv & Shelly’s Fresh Picks! We’re excited to bring you the most abundant choices of locally grown and organic foods directly to your door.
SIGN UP
How do I sign up?
If you are a first time customer, be sure to check that we deliver to you by entering your zip code in the “New to Fresh Picks” box on the Homepage. Signing up for your account is easy! Just click “My Account” and then “Register” at the top of any page to create a password and begin shopping.
When will I get my first order?
You will receive your first delivery on the date you choose during the Check Out process. This date will also be listed in your confirmation email. As long as you place your order before the order deadline (12 midnight 2 days before the delivery day for your zip code) you can receive an order during the same week you opened your account.
ORDERING
How do I order?
Browse through our grocery aisles by clicking on the “Start Picking” tab at the top of any page. You can also search by specific items or brands through the search feature. Build your grocery cart by choosing the products and quantities you want. Once you’ve got everything you need in your cart all you need to do is click “Proceed to Check Out” to complete your order.
When must I make my order?
You need to place your order by midnight 2 days before you will receive delivery. If your delivery day is Wednesday, then this means placing your order by Monday at 11:59 PM.
How is my order confirmed?
You will receive a confirmation email within a few minutes of placing your order. Please put our email answers@freshpicks.com in your address book so our email does not go into your spam folder. For Recurring Orders, you will receive a reminder email the week before the order deadline in case you want to make any changes.
Why did I get multiple confirmation emails for one order?
Anytime you make changes to a current order you will receive another confirmation email. This is sent out to confirm the changes you have made. The last confirmation email you receive does consist of the entire order we have in our system.
Can I customize my order?
Yes. Every order is just right for you! You can order based on your unique needs with no requirement to include one of our weekly Fresh Picks boxes with your order. There is no commitment to ordering, no money up front, no order minimum and no membership fee. You can order what you want, when you want it.
What is a recurring order?
You can set up a recurring order that will automatically reoccur every week or every other week. It’s a great way to ensure you never run out of your grocery staples. You can easily adjust your order based on what you need that week making the recurring order just as flexible as one-time orders. You can cancel, suspend or adjust your orders at any time.
You will see the “Add to Recurring Order” choice for every product. Once you have chosen the products for your Recurring Order, you choose the frequency and start date and you are all set!
Must I order weekly or bi-weekly?
No. You can order whenever you want. Once a week, once a month. Whatever works for you! You can also schedule items to receive on a recurring weekly or bi-weekly basis as described above.
What if I am going away?
If you are going away on vacation, good for you! If you have a Recurring Order you can put your orders on hold and choose the date for your orders to resume. If you placed a one-time order you now want to cancel, go to “Your Orders” on your Account Page and click Cancel.
Do you offer wholesale pricing?
Yes. We offer special case prices for larger volume customers like restaurants, groceries, schools and other businesses. To see more about case pricing go to our wholesale page.
Do you provide fruit and snack deliveries for offices?
Yes. We provide the best seasonal fruits and easy-to-snack veggies for any size workplace. You can choose from one of our Fresh Picks Fruit Boxes or let us help you create a Custom Weekly Order. We provide discounts for offices with over 100 employees.
Why does my order status say complete but I have not received my order?
Your order status will show as complete once your order is put on the truck and is on its way. Please feel free to contact us to find out what the timing looks like for that day.
PAYMENT
How does payment work?
We accept Visa, Mastercard, American Express and Discover credit or debit cards. We will finalize the charge on the morning of your delivery. Your final total will be adjusted for the actual weight on certain meats and for any item that is out-of-stock.
How do you ensure my payment is secure?
The security of your financial information is very important to us. Your card information is encrypted to be protected from any disclosure and our website is secured using an SSL Certificate.
OUR PRODUCTS
What products do you carry?
At Fresh Picks we carry an abundant choice of local and organic fruits, vegetables, meats, dairy, eggs, baked goods and grocery items. We supplement local seasonal items with foods from our certified organic partners in other regions, including items like oranges and avocados that are not available locally any time of year. We have a selection of chopped fruit and vegetable kits for quick meal preparation.
What is a Fresh Picks Box?
The Fresh Picks Boxes are filled with the best local and seasonal produce from dozens of local farms. We do supplement with produce grown outside the region during the winter months to maintain some variety. We also offer an all local seasonal share for each season. All of the contents of our Fresh Picks boxes are chosen by us but can be customized based on your individual preferences. Just list any items you want to exclude on your Account Page in the Packing Exclusions Box.
We offer Vegetable Boxes, Fruit boxes, Fruit and Vegetable Boxes, Juicing Boxes, Cleanse Boxes, Breakfast Boxes, Gift and Snack Boxes and more. These boxes come in a variety of sizes to fit every budget. These boxes come in a variety of sizes to fit every budget with smaller sizes starting at $18.
We will occasionally include non-produce items (like prepared foods, eggs, baked goods, etc) during the winter to continue to support our local farmers even when they’re not growing. Be sure to list any dietary restrictions in the Packing Exclusions Box on your Account Page.
How can I customize a Fresh Picks Box?
Even though we do choose the items that are in our boxes you can customize them by excluding certain items. If there are things you are allergic to or just don’t like, list them in the Packing Exclusions Box on your Account Page. If we have these items in your box we will leave them out and substitute other items in.
Can I order from recipes?
Of course! We have a comprehensive collection of healthy recipes that you can browse by clicking on “Recipes” from the top menu. Once you find a recipe that you like, you can add any ingredients listed on the recipe page to your cart.
Where does your food come from?
Our food comes from the Fresh Picks Farmer Alliance, an alliance of dozens of the best local organic and sustainable farms we personally know and trust in the Midwest. We supplement local seasonal items with foods from our certified organic partners in other regions.
Are all of your products certified organic?
No, not all of our local products are certified organic. Many of our local farmers are not certified organic but they do grow organically with no use of hormones, antibiotics, pesticides or GMO’s. Other local products contain the best combination of local and organic ingredients we can find and are labeled accordingly. All products we source from outside the region are certified organic.
What if I am not satisfied with an item in my order?
We offer 100% satisfaction guaranteed. If you are not satisfied with anything in your order please contact us and we will issue a credit back to your card or a replacement. It’s that simple.
DELIVERY
Where do you deliver?
Fresh Picks delivers in Chicago, Milwaukee, Kenosha, Racine and many surrounding suburbs. Check the “New to Fresh Picks” box on the Homepage to see if we deliver to you.
When do you make your deliveries?
In order to make our routes as efficient as possible and cut down on our carbon emissions, we are only in certain areas on certain days. Your shipping zip code will dictate your delivery day. Most of our deliveries are made between 9 AM and 6 PM. We do not schedule specific delivery times for our customers. If you have timing concerns please feel free to contact us. We are able to schedule deliveries to business locations before 5 pm. If you would like to get a smaller window of when your delivery should arrive please contact us the day of or day before your delivery.
Must I be home to receive my order?
You do not need to be home to accept delivery. Orders are packed in insulated Fresh Picks Bins with ice packs to keep everything nice and cool. We can also send your order in a wax carton that can be folded up to save space before next reuse. We’ll need to have a secure location to leave your order if you are not home. You need to designate this location in the Shipping Instruction Box on your Account Page. Common locations include porches, mail rooms, door staff, lobbies or even friendly neighborhood businesses.
To help facilitate delivery we also accept keys to public areas (not into individual apartments) so we can bring the order directly into your building. If you would like to send a key please email us and send it in a padded mailer along with your account number. Do not include your return address for security purposes.
We do need to pick up our bins & packing materials. The next time you are expecting a delivery please leave the bin where your last order was dropped off. This way our driver will pick it up when he delivers your order. If you do not plan on ordering for a few weeks please email us and we will schedule a pick up. There is a $30 replacement fee for bins that are not returned.
There is currently $7.99 for shipping and handling on all orders. Tips for our friendly drivers & staff are always appreciated but never expected.
Can I pick up an order and save myself the delivery fee?
Yes, you may pick up your orders from our warehouse (5627 W Howard St Niles, IL 60714) any day Tuesday through Saturday and then not pay the delivery fee. Please contact us so we can help you get your account set up for pick up.
How do you deliver my order to keep it fresh?
Your order will be delivered in our Fresh Picks bins. Our reusable bins will be packed with materials such as ice packs and insulating inserts to keep your order fresh for up to 8 hours either in the heat of the summer or the cold of winter. We pick up the bins and packing materials when we deliver your next order and charge a $30 replacement fee if the items are not returned.
As mentioned above, if you find that storing the bin each week is less than ideal please feel free to contact us. We are happy to pack your orders in wax cartons instead of our Fresh Picks bins. These cartons can be broken down and reused by you or returned to us.
How do I return the bins to you if I won't be ordering for a few weeks?
Please contact us and we will schedule a bin pick up. Usually this is the next time we are delivering in your area. We ask that you leave the bins in your specified Shipping Instruction location that morning so our driver can easily find them. There is no charge for a pick up.
What is the fee for delivery?
There is currently $7.99 for shipping and handling on all orders. Tips for our friendly drivers & staff are always appreciated but never expected.
PRIVACY POLICY
What is your privacy policy?
At Irv & Shelly's Fresh Picks we respect your privacy. We will never knowingly share your email address or any personal information you provide us with anyone other than the financial institution that processes your payment when you order from us.
REFER A FRIEND
Do you have a Refer a Friend Program?
Yes. You can help us and our local family farms by encouraging your friends and neighbors to give us a try. For every new person you send our way you’ll get $10 off your next delivery. When encouraging your friends to give us a try be sure to let them know they’ll receive the $10 off as well.
Also, if you have places in your neighborhood, like a bookstore, yoga studio or coffee shop, that might be a good place to put out some Fresh Picks postcards, we'd love to send you some. Thanks!
How do I refer friends and colleagues to Fresh Picks?
Fill out the simple form below! We’ll send your referrals an introductory message. If you get the chance to let people know we’ll be contacting them that would be great. Thank you very much!
SIGN UP
How do I sign up?
If you are a first time customer, be sure to check that we deliver to you by entering your zip code in the “New to Fresh Picks” box on the Homepage. Signing up for your account is easy! Just click “My Account” and then “Register” at the top of any page to create a password and begin shopping.
When will I get my first order?
You will receive your first delivery on the date you choose during the Check Out process. This date will also be listed in your confirmation email. As long as you place your order before the order deadline (12 midnight 2 days before the delivery day for your zip code) you can receive an order during the same week you opened your account.
ORDERING
How do I order?
Browse through our grocery aisles by clicking on the “Start Picking” tab at the top of any page. You can also search by specific items or brands through the search feature. Build your grocery cart by choosing the products and quantities you want. Once you’ve got everything you need in your cart all you need to do is click “Proceed to Check Out” to complete your order.
When must I make my order?
You need to place your order by midnight the day before you will receive delivery. If your delivery day is Wednesday, then this means placing your order by Tuesday at 11:59 PM.
How is my order confirmed?
You will receive a confirmation email within a few minutes of placing your order. Please put our email answers@freshpicks.com in your address book so our email does not go into your spam folder. For Recurring Orders, you will receive a reminder email the week before the order deadline in case you want to make any changes.
Why did I get multiple confirmation emails for one order?
Anytime you make changes to a current order you will receive another confirmation email. This is sent out to confirm the changes you have made. The last confirmation email you receive does consist of the entire order we have in our system.
Can I customize my order?
Yes. Every order is just right for you! You can order based on your unique needs with no requirement to include one of our weekly Fresh Picks boxes with your order. There is no commitment to ordering, no money up front, no order minimum and no membership fee. You can order what you want, when you want it.
What is a recurring order?
You can set up a recurring order that will automatically reoccur every week or every other week. It’s a great way to ensure you never run out of your grocery staples. You can easily adjust your order based on what you need that week making the recurring order just as flexible as one-time orders. You can cancel, suspend or adjust your orders at any time.
You will see the “Add to Recurring Order” choice for every product. Once you have chosen the products for your Recurring Order, you choose the frequency and start date and you are all set!
Must I order weekly or bi-weekly?
No. You can order whenever you want. Once a week, once a month. Whatever works for you! You can also schedule items to receive on a recurring weekly or bi-weekly basis as described above.
What if I am going away?
If you are going away on vacation, good for you! If you have a Recurring Order you can put your orders on hold and choose the date for your orders to resume. If you placed a one-time order you now want to cancel, go to “Your Orders” on your Account Page and click Cancel.
Do you offer wholesale pricing?
Yes. We offer special case prices for larger volume customers like restaurants, groceries, schools and other businesses. To see more about case pricing go to our wholesale page.
Do you provide fruit and snack deliveries for offices?
Yes. We provide the best seasonal fruits and easy-to-snack veggies for any size workplace. You can choose from one of our Fresh Picks Fruit Boxes or let us help you create a Custom Weekly Order. We provide discounts for offices with over 100 employees.
Why does my order status say complete but I have not received my order?
Your order status will show as complete once your order is put on the truck and is on its way. Please feel free to contact us to find out what the timing looks like for that day.
PAYMENT
How does payment work?
We accept Visa, Mastercard, American Express and Discover credit or debit cards. We will finalize the charge on the morning of your delivery. Your final total will be adjusted for the actual weight on certain meats and for any item that is out-of-stock.
How do you ensure my payment is secure?
The security of your financial information is very important to us. Your card information is encrypted to be protected from any disclosure and our website is secured using an SSL Certificate.
OUR PRODUCTS
What products do you carry?
At Fresh Picks we carry an abundant choice of local and organic fruits, vegetables, meats, dairy, eggs, baked goods and grocery items. We supplement local seasonal items with foods from our certified organic partners in other regions, including items like oranges and avocados that are not available locally any time of year. We have a selection of chopped fruit and vegetable kits for quick meal preparation.
What is a Fresh Picks Box?
The Fresh Picks Boxes are filled with the best local and seasonal produce from dozens of local farms. We do supplement with produce grown outside the region during the winter months to maintain some variety. We also offer an all local seasonal share for each season. All of the contents of our Fresh Picks boxes are chosen by us but can be customized based on your individual preferences. Just list any items you want to exclude on your Account Page in the Packing Exclusions Box.
We offer Vegetable Boxes, Fruit boxes, Fruit and Vegetable Boxes, Juicing Boxes, Cleanse Boxes, Breakfast Boxes, Gift and Snack Boxes and more. These boxes come in a variety of sizes to fit every budget. These boxes come in a variety of sizes to fit every budget with smaller sizes starting at $18.
We will occasionally include non-produce items (like prepared foods, eggs, baked goods, etc) during the winter to continue to support our local farmers even when they’re not growing. Be sure to list any dietary restrictions in the Packing Exclusions Box on your Account Page.
How can I customize a Fresh Picks Box?
Even though we do choose the items that are in our boxes you can customize them by excluding certain items. If there are things you are allergic to or just don’t like, list them in the Packing Exclusions Box on your Account Page. If we have these items in your box we will leave them out and substitute other items in.
Can I order from recipes?
Of course! We have a comprehensive collection of healthy recipes that you can browse by clicking on “Recipes” from the top menu. Once you find a recipe that you like, you can add any ingredients listed on the recipe page to your cart.
Where does your food come from?
Our food comes from the Fresh Picks Farmer Alliance, an alliance of dozens of the best local organic and sustainable farms we personally know and trust in the Midwest. We supplement local seasonal items with foods from our certified organic partners in other regions.
Are all of your products certified organic?
No, not all of our local products are certified organic. Many of our local farmers are not certified organic but they do grow organically with no use of hormones, antibiotics, pesticides or GMO’s. Other local products contain the best combination of local and organic ingredients we can find and are labeled accordingly. All products we source from outside the region are certified organic.
What if I am not satisfied with an item in my order?
We offer 100% satisfaction guaranteed. If you are not satisfied with anything in your order please contact us and we will issue a credit back to your card or a replacement. It’s that simple.
OUR PRODUCTS
What products do you carry?
At Fresh Picks we carry an abundant choice of local and organic fruits, vegetables, meats, dairy, eggs, baked goods and grocery items. We supplement local seasonal items with foods from our certified organic partners in other regions, including items like oranges and avocados that are not available locally any time of year. We have a selection of chopped fruit and vegetable kits for quick meal preparation.
What is a Fresh Picks Box?
The Fresh Picks Boxes are filled with the best local and seasonal produce from dozens of local farms. We do supplement with produce grown outside the region during the winter months to maintain some variety. We also offer an all local seasonal share for each season. All of the contents of our Fresh Picks boxes are chosen by us but can be customized based on your individual preferences. Just list any items you want to exclude on your Account Page in the Packing Exclusions Box.
We offer Vegetable Boxes, Fruit boxes, Fruit and Vegetable Boxes, Juicing Boxes, Cleanse Boxes, Breakfast Boxes, Gift and Snack Boxes and more. These boxes come in a variety of sizes to fit every budget. These boxes come in a variety of sizes to fit every budget with smaller sizes starting at $18.
We will occasionally include non-produce items (like prepared foods, eggs, baked goods, etc) during the winter to continue to support our local farmers even when they’re not growing. Be sure to list any dietary restrictions in the Packing Exclusions Box on your Account Page.
How can I customize a Fresh Picks Box?
Even though we do choose the items that are in our boxes you can customize them by excluding certain items. If there are things you are allergic to or just don’t like, list them in the Packing Exclusions Box on your Account Page. If we have these items in your box we will leave them out and substitute other items in.
Can I order from recipes?
Of course! We have a comprehensive collection of healthy recipes that you can browse by clicking on “Recipes” from the top menu. Once you find a recipe that you like, you can add any ingredients listed on the recipe page to your cart.
Where does your food come from?
Our food comes from the Fresh Picks Farmer Alliance, an alliance of dozens of the best local organic and sustainable farms we personally know and trust in the Midwest. We supplement local seasonal items with foods from our certified organic partners in other regions.
Are all of your products certified organic?
No, not all of our local products are certified organic. Many of our local farmers are not certified organic but they do grow organically with no use of hormones, antibiotics, pesticides or GMO’s. Other local products contain the best combination of local and organic ingredients we can find and are labeled accordingly. All products we source from outside the region are certified organic.
What if I am not satisfied with an item in my order?
We offer 100% satisfaction guaranteed. If you are not satisfied with anything in your order please contact us and we will issue a credit back to your card or a replacement. It’s that simple.
DELIVERY
Where do you deliver?
Fresh Picks delivers in Chicago, Milwaukee, Kenosha, Racine and many surrounding suburbs. Check the “New to Fresh Picks” box on the Homepage to see if we deliver to you.
When do you make your deliveries?
In order to make our routes as efficient as possible and cut down on our carbon emissions, we are only in certain areas on certain days. Your shipping zip code will dictate your delivery day. Most of our deliveries are made between 9 AM and 6 PM. We do not schedule specific delivery times for our customers. If you have timing concerns please feel free to contact us. We are able to schedule deliveries to business locations before 5 pm. If you would like to get a smaller window of when your delivery should arrive please contact us the day of or day before your delivery.
Must I be home to receive my order?
You do not need to be home to accept delivery. Orders are packed in insulated Fresh Picks Bins with ice packs to keep everything nice and cool. We can also send your order in a wax carton that can be folded up to save space before next reuse. We’ll need to have a secure location to leave your order if you are not home. You need to designate this location in the Shipping Instruction Box on your Account Page. Common locations include porches, mail rooms, door staff, lobbies or even friendly neighborhood businesses.
To help facilitate delivery we also accept keys to public areas (not into individual apartments) so we can bring the order directly into your building. If you would like to send a key please email us and send it in a padded mailer along with your account number. Do not include your return address for security purposes.
We do need to pick up our bins & packing materials. The next time you are expecting a delivery please leave the bin where your last order was dropped off. This way our driver will pick it up when he delivers your order. If you do not plan on ordering for a few weeks please email us and we will schedule a pick up. There is a $30 replacement fee for bins that are not returned.
There is currently $6.50 for shipping and handling on all orders. Tips for our friendly drivers & staff are always appreciated but never expected.
Can I pick up an order and save myself the delivery fee?
Yes, you may pick up your orders from our warehouse (5627 W Howard St Niles, IL 60714) any day Tuesday through Saturday and then not pay the delivery fee. Please contact us so we can help you get your account set up for pick up.
How do you deliver my order to keep it fresh?
Your order will be delivered in our Fresh Picks bins. Our reusable bins will be packed with materials such as ice packs and insulating inserts to keep your order fresh for up to 8 hours either in the heat of the summer or the cold of winter. We pick up the bins and packing materials when we deliver your next order and charge a $30 replacement fee if the items are not returned.
As mentioned above, if you find that storing the bin each week is less than ideal please feel free to contact us. We are happy to pack your orders in wax cartons instead of our Fresh Picks bins. These cartons can be broken down and reused by you or returned to us.
How do I return the bins to you if I won't be ordering for a few weeks?
Please contact us and we will schedule a bin pick up. Usually this is the next time we are delivering in your area. We ask that you leave the bins in your specified Shipping Instruction location that morning so our driver can easily find them. There is no charge for a pick up.
What is the fee for delivery?
There is currently $6.50 for shipping and handling on all orders. Tips for our friendly drivers & staff are always appreciated but never expected.
PRIVACY POLICY
What is your privacy policy?
At Irv & Shelly's Fresh Picks we respect your privacy. We will never knowingly share your email address or any personal information you provide us with anyone other than the financial institution that processes your payment when you order from us.
REFER A FRIEND
Do you have a Refer a Friend Program?
Yes. You can help us and our local family farms by encouraging your friends and neighbors to give us a try. For every new person you send our way you’ll get $10 off your next delivery. When encouraging your friends to give us a try be sure to let them know they’ll receive the $10 off as well.
Also, if you have places in your neighborhood, like a bookstore, yoga studio or coffee shop, that might be a good place to put out some Fresh Picks postcards, we'd love to send you some. Thanks!
How do I refer friends and colleagues to Fresh Picks?
Fill out the simple form below! We’ll send your referrals an introductory message. If you get the chance to let people know we’ll be contacting them that would be great. Thank you very much!
